Frequently Asked Questions
Everything you need to know about finding the perfect rug for your home.
How do I choose the right rug size for my room?
As a general rule, your rug should be large enough to anchor your furniture. In a living room, at least the front legs of your sofa and chairs should rest on the rug. For dining rooms, ensure the rug extends at least 24 inches beyond the table edge so chairs stay on the rug when pulled out.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days. You will receive a tracking number via email as soon as your rug leaves our warehouse.
Can I return my rug if it doesn't fit my space?
Yes, we offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund. Please note that return shipping costs may apply depending on your location and the reason for return.
How should I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended to prevent fiber breakdown. For spills, blot immediately with a clean, dry cloth. We recommend professional cleaning every 1-2 years depending on foot traffic, and using a rug pad to extend the life of your rug.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, colors may vary slightly due to screen settings, monitor calibrations, and the lighting environment in your home. We recommend viewing product photos on multiple devices if you are concerned about a specific shade.
What payment methods do you accept?
Rugscom accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm or Klarna, allowing you to buy now and pay over time.