Returns & Exchanges at Rugscom

We want you to love your new rug, which is why we offer a 30-day hassle-free return policy on all standard-sized items in their original condition. If your selection isn't the perfect fit for your home, our dedicated support team is here to assist with a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log in to your Rugscom account and select the order you wish to return, or contact our customer service team with your order number to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully re-wrap the rug in its original protective packaging or equivalent heavy-duty plastic to ensure it remains clean and undamaged during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of the package, ensuring all previous shipping marks are covered.

• 4.
  Drop Off and Refund

  Drop the item at any authorized carrier location; once our warehouse inspects the returned rug, your refund will be processed back to your original payment method within 5-7 business days.